Thank you for choosing Shipment Solutions Hub (LLC) (“Shipment Solutions Hub (LLC)”) for your vehicle’s transport. By using our services, you and the person or entity you represent accept all of the terms and conditions of service (“TERMS”) stated herein. In the event of a conflict between these TERMS and those in any other document, including a motor carrier bill of lading, tariff or service guide, or any other documents, these TERMS will supersede and control as between you and Shipment Solutions Hub (LLC). These TERMS cannot be modified by anyone except for Shipment Solutions Hub (LLC).

Please read Section 12. Arbitration carefully requires arbitration to first resolve any claim that you may have against Shipment Solutions Hub (LLC).

1. Definitions

“Additional Services” means upgrades and additional services ordered by the Customer such as vehicle top-loading, guaranteed to pick up date, covered transport, additional personal belongings, etc.

“Bill of Lading” means a document provided by the Carrier to the Customer at delivery documenting the details of the Shipment and its condition, Point of Origin, Destination, and other details regarding the Order. Bill of Lading can serve as a receipt or a contract between the Carrier and Customer.

“Carrier” means a motor carrier of property, as defined at 49 U.S.C. §13102(14), duly licensed by State and/or Federal Department of Transportation, or a carrier of goods by sea according to 46 U.S.C. § 30701.

“Carrier Form” means a receipt, inspection report, Bill of Lading, shipping order, or similar document provided by the Carrier at Point of Origin and/or Destination.

“C.O.D.” means to collect on delivery or payment on delivery.

“Customer” means the individual, company, or other entity, including its agents and representatives, ordering the transportation of Shipment.

“Customer’s Agent” means an individual over the age of 18 designated by Customer to act on Customer’s behalf or as an agent.

“Destination” means the Shipment drop-off location designated by the Customer or as later modified by mutual agreement between Shipment Solutions Hub (LLC) and the Customer before delivery.

“Inoperable” means a state or condition in which a Shipment cannot function or be driven for any reason including but not limited to its parts having been removed, altered, damaged, or deteriorated such parts including but not limited to engine, transmission, wheels, steering mechanism, brakes, tires, etc.

“Shipment Solutions Hub (LLC)” means Shipment Solutions Hub (LLC), its affiliates, and subsidiaries. Shipment Solutions Hub (LLC) is a transportation broker as defined at 49 U.S.C. § 13102(2), arranging for the transportation of freight through third-party Carriers and is duly licensed by the Department of Transportation (DOT), and is registered with the Federal Motor Carrier Safety Administration (FMCSA) under Docket No. MC-611862 and/or other government agencies as may be required by law. Shipment Solutions Hub (LLC) is not a Carrier.

“Order” means Customer’s request for Shipment Solutions Hub (LLC) to arrange for the transportation of Customer’s Shipment.

“Order Confirmation” means any written confirmation from Shipment Solutions Hub (LLC) to the Customer confirming the Customer’s Order and other details including but not limited to the description of Shipment, Point of Origin, Destination, dates, and quoted rate.

“Point of Origin” means the Shipment pick-up location designated by the Customer or as later modified by mutual agreement between Shipment Solutions Hub (LLC) and the Customer before transport.

“Shipment” means the Customer’s property — an automobile or motorized vehicle — arranged for transportation under these TERMS.

2. Services

Upon Customer’s request, Shipment Solutions Hub (LLC) will arrange for the transportation of Customer’s Shipment by Carriers subject to these TERMS. Shipment Solutions Hub (LLC) reserves the right, in its sole discretion, to refuse or cancel any Order at any time.

Shipment Solutions Hub (LLC)’s services are deemed completed when a Carrier has accepted the Customer’s Order.

The customer understands and accepts that Shipment Solutions Hub (LLC) 

(i) Operates only as a transportation broker.

(ii) Is not a motor carrier or transporter.

(iii) Does not hold itself out as providing the transportation of property.

Customer expressly understands and agrees that Shipment Solutions Hub (LLC) never takes custody or possession of, transports, or handles Customer’s Shipment, or assumes any liability for the Shipment.

All ocean transportation arranged by Shipment Solutions Hub (LLC) will also be subject to the terms and conditions of the ocean Carrier’s bill of lading, tariff, schedules, rates, and rules. Ocean Carriers offer limited liability coverage for loss or damage, and Customers must inquire with the ocean Carrier about purchasing additional insurance.

Shipment Solutions Hub (LLC) shall provide the Customer with an estimated pickup and estimated delivery date, however, delays may occur before, and/or during transport due to weather or road conditions, government regulations, mechanical problems, and other causes that are beyond the control of Shipment Solutions Hub (LLC). Shipment Solutions Hub (LLC) cannot and does not guarantee delivery dates or times. The customer understands and accepts that Shipment Solutions Hub (LLC) is not – responsible or liable for any losses or expenses caused by delays of any kind or for any reason.

3. Customer’s Responsibilities

Accuracy of Information. The customer understands and accepts that only the Customer is responsible to ensure the accuracy of all of the details including the description of the Shipment (year, make, model, body style, trim, etc.), Point of Origin, Destination, fees, and special instructions in the Order Confirmation, and as applicable, on the Carrier’s Form, Bill of Lading, or other required documents. Any changes or corrections to the Shipment description or any other changes to an Order may result in additional fees or cancellation of the Order. Customer waives all claims against Shipment Solutions Hub (LLC) for any additional charges or cancellation if the Shipment does not match the Shipment listed in the Order Confirmation.

Shipment size and condition. The customer must inform Shipment Solutions Hub (LLC) about the Shipment’s size and condition at the time of booking and before the pick-up date. Customer understands and accepts that if the Shipment is or becomes inoperable during the transit, or if the Shipment.

(I) Is modified from the original equipment manufacturer (“OEM”) condition with features including but not limited to aftermarket spoilers, lowered chassis, height modifications, etc.

(ii) Is oversized due to but not limited to dual or oversized wheels, extra-large tires, racks, lifted chassis.

(iii) Is a large vehicle such as a limousine or a hearse, then the Carrier may charge additional fees to transport such Shipment or refuse to transport the Shipment altogether.

Preparing Shipment. Customer understands and accepts that Customer is responsible for preparing the Shipment for transportation. Customers must either secure or remove all loose parts, fragile accessories, low hanging spoilers, etc. before shipment. The customer must remove all non-permanent, outside mounted luggage and other racks before shipment. Shipment must be tendered to Carrier in operable condition with no more than a quarter tank of fuel. Customer understands and accepts that Customer is responsible for any damages, losses, and claims to the Shipment, other vehicles, and/or persons which are caused by any part of the Shipment that becomes loose or detached during the transport.

Alarm. The customer must disarm any alarm system installed in the Shipment or provide clear instructions for disengaging it to the Carrier. In the event, such alarm is activated during the transit, and there are no keys or instructions to turn it off, the Carrier may be forced to silence the alarm by any reasonable means available and without recourse by the Customer.

Personal Property. Customer may leave one suitcase OR one bag carrying personal property which shall not exceed one hundred pounds (100 lbs.) and must be confined to the trunk or storage area of the Shipment. Customer must notify Shipment Solutions Hub (LLC) and Carrier of such personal property in the Shipment at the Point of Origin before loading of the Shipment. The customer understands and accepts that the Carrier has the right to reject any personal property in the Shipment if transporting such personal property is unsafe or violates the law. The customer is advised not to leave any negotiable instruments, legal papers, jewelry, furs, money, cash or currency, antiques, or any valuable articles in the Shipment. The customer understands and accepts that the Carrier and Shipment Solutions Hub (LLC) are not liable for personal items of any kind and value left in the Shipment, or for damage to Shipment caused by excessive or improper loading of personal items. If Customer puts the personal property in the Shipment, Customer does so at Customer’s own risk.

Prohibited Items. Customer understands and accepts that Customer is expressly prohibited from loading any explosives, guns, ammunition, weapons, flammable products, live pets, live plants, any contraband, drugs or narcotics, alcoholic beverages, and or any illegal goods in the Shipment. Customer understands and accepts that upon discovery, such prohibited items and/or the Shipment may be confiscated or disposed of by law enforcement, or the Carrier and the Order may be canceled in entirety without any remuneration or compensation to Customer and Customer will be solely responsible for any fees, fines, damages, or other liabilities arising from a violation of this Section.

Shipment by sea. The customer understands and accepts that no personal property of any nature or value and no illegal goods will be allowed in the Shipment for transportation by sea and the Customer will ensure that the Shipment is empty except for OEM or factory-installed equipment. The customer is responsible for furnishing all required documents and paperwork required by the U.S. and international customs. The customer must share the vehicle identification number (VIN) and its approximate value in U.S. dollars at the time of placing the Order. If the Point of Origin or Destination is a shipping port, then the Customer agrees to pay any associated additional fees.

4. Customer Warranties

Customer warrants that Customer will comply with all applicable laws, rules, and regulations including but not limited to customs laws, import and export laws, and governmental regulation of any country to, from, through, or over which the Shipment may be carried. The customer agrees to furnish such information and documents as are necessary to comply with applicable laws, rules, and regulations. Shipment Solutions Hub (LLC) assumes no liability to Customer or any other person for any loss or expense due to Customer’s failure to comply with this provision. Any Customer’s Agent and/or entity acting on behalf of Customer also warrants that it has the right to act on behalf of Customer and the right to legally bind Customer.

5. Pickup and Delivery of Shipment

The customer understands and accepts that a change to Point of Origin and/or Destination may be necessary due to municipal zoning restrictions, road conditions, road closures, low hanging trees, low hanging wires, narrow streets, residential area restrictions, etc.

If the Carrier is unable to access the Point of Origin or Destination, the Customer agrees to meet the Carrier at an alternate location for the Carrier to safely pick up or drop off the Shipment.

Customer must be present at the Point of Origin and Destination for the pickup and/or delivery of a Shipment, or Customer must designate a Customer’s Agent if Customer is unavailable for any reason.

At the time of pickup at the Point of Origin, Customer or Customer’s Agent agrees to 

1) Carefully inspect the Shipment with the Carrier for pre-existing damage. 

2) Acknowledge the condition of the Shipment by:

a) Noting any pre-existing damage on the Carrier Form or Bill of Lading, 

b) Signing the Carrier Form or Bill of Lading, 

c) Requesting a copy of same from the Carrier. Customer or Customer’s Agent is also urged to photograph the Shipment from all angles at the Point of Origin.

At the time of delivery at Destination, Customer or Customer Agent agrees to carefully inspect the Shipment in the presence of the Carrier for possible transit damage and notate any new damage as an exception on the Bill of Lading. Customer or Customer’s Agent agrees to sign and require a final copy of the Bill of Lading signed by the Carrier to serve as a final Shipment condition report, especially in case of a dispute with the Carrier. Again, the Customer or Customer’s Agent is urged to photograph the Shipment from all angles before signing the Bill of Lading.

Customer understands and accepts that Customer’s or Customer Agent’s signing of the Carrier’s Form or Bill of Lading at Destination without any notation of any damage regardless of the lighting or weather conditions at the time of inspection, will serve as confirmation that Customer received the Shipment at destination in satisfactory condition and that Shipment Solutions Hub (LLC) and the Carrier will have no further responsibility.

6. Carrier Responsibilities

Carrier shall 

(i) pick up and deliver Customer’s Shipment as close to Customer’s door or Customer’s designated Point of Origin and Destination as legally and safely possible.

(ii) transport the Shipment in a commercially reasonable manner.

Carrier may issue a Carrier Form, receipt, or Bill of Lading at the Point of Origin and/or Destination. Customer or Customer’s Agent agrees to read such Carrier Form carefully as it may constitute a contract of transportation as between Customer and Carrier, and Customer will contact Carrier directly with any disputes or questions regarding such documents.

Customer understands and agrees that Customer may also be subject to the Carrier’s terms and conditions of service, tariffs, rules, or classification, copies of which must be requested by the Customer directly from the Carrier.

7. Fees and Payment

Customer agrees to pay all amounts due in full for each Order and any Additional Services as per the terms of the Order Confirmation and these TERMS without any offsets, chargebacks, or reductions by Customer for any actual, pending or unfiled claims, losses, delays, or damages. Payment for Shipment Solutions Hub (LLC)’s services is due when a Carrier accepts an Order as Shipment Solutions Hub (LLC)’s services have been rendered at that point.

All payments for the balance due to Carrier for C.O.D. must be made on or before the delivery of Shipment in the form of cash, certified funds, cashier’s check, or money order made payable to the Carrier. Customer WILL NOT use personal checks, debit, or credit cards when making payments to the Carrier.

Any outstanding invoices for Shipment Solutions Hub (LLC)’s services shall accrue an interest rate of one and a half percent (1.5%) per month and Customer shall be liable to Shipment Solutions Hub (LLC) for all expenses incurred by Shipment Solutions Hub (LLC), plus reasonable attorney’s fees, to collect any outstanding charges.

If Shipment is placed in storage due to Customer’s refusal to pay the fees or accept delivery from the Carrier for any reason, then the Shipment may be placed in storage at Customer’s expense and subject to Carrier’s lien for transportation charges until Customer pays in full the outstanding balance. All storage and redelivery charges will be the responsibility of the Customer and the Customer agrees that the Customer will not look to Shipment Solutions Hub (LLC) for reimbursement.

8. Cancellation and Refund Policy

Customers may cancel an Order at any time at no cost or cancellation fees as long as the order has not yet been accepted by a Carrier. If the Order is canceled for any reason after a Carrier accepts the Order, such reasons including but are not limited to Customer canceling an Order, Shipment Solutions Hub (LLC) canceling an Order due to the Customer’s breach of these TERMS or if the Carrier is denied pick up of the Shipment for any reason when the Carrier arrives at the Point of Origin, then the Customer agrees to pay a minimum of one hundred and ninety-nine dollars ($199.00) in cancellation fees as Shipment Solutions Hub (LLC)’s services have been rendered at that point. The customer understands and accepts that the Customer may be subject to additional cancellation fees including but not limited to a dry run fee imposed by a Carrier and other vendors contracted to fulfill the Customer’s Order.

The customer is entitled to a refund for only the unfulfilled portion of the services. If Additional Services were paid for but not rendered for any reason and the Shipment was delivered, the sole remedy for the Customer shall be a refund for the unfulfilled portion of the Additional Services fees.

Cancellation of an Order by Customer must be submitted in writing via email sent to info@shipmentshub.com. Cancellations made via telephone, text, chat, or any other medium will not be accepted by Shipment Solutions Hub (LLC).

9. Loss, Damage, or Delay Claims

Shipment Solutions Hub (LLC) is a property transportation broker, therefore, is not and will not be liable for any cargo loss and damage claims for any reason.

If Customer has a claim for loss or damage to a Shipment, then Customer understands and agrees that the party liable for all such claims is the Carrier and not Shipment Solutions Hub (LLC), and it is Customer’s responsibility to file any claim directly with the Carrier who transported the Shipment.

If Customer decides to file a claim against the Carrier, Customer must promptly report such claim to Shipment Solutions Hub (LLC), but in no event later than 48 hours of the delivery, so Shipment Solutions Hub (LLC) may provide the Customer with relevant documents regarding the Carrier in a commercially reasonable manner.

The customer is hereby informed and understands that claims against motor Carriers are governed by federal law, the Carmack Amendment to the ICC Termination Act of 1995, 49 U.S.C. §14706, and claims against ocean Carriers are typically governed by the Carriage of Goods by Sea Act, 46 U.S.C. §30701. The customer is urged to seek independent legal advice (at the Customer’s sole expense) on these laws in the event of a claim.

Customer understands and agrees that Shipment Solutions Hub (LLC) and Carrier are not liable for any cargo loss or damage caused by any acts or omissions that are out of Shipment Solutions Hub (LLC)’s or Carrier’s control including but not limited to damage caused by weather conditions including hail, storm or other acts of God, riots, strikes, political unrest, acts of terrorism, loose, worn, or broken parts of a Shipment, personal items in the Shipment.

10. Indemnification

Customer agrees to indemnify, defend and hold Shipment Solutions Hub (LLC) and their employees, officers and directors harmless from and against all losses, liabilities, damages, payments, settlements, judgments, penalties, fines, expenses, (including attorneys’ fees), and costs, suits, actions and claims (whether actual, potential, threatened or pending), brought by any person or entity, including damages for injury or death of persons and/or damage to property, including real property and/or the environment, claim liability and damages, arising from the acts or omissions of Customer, its agents, employees or representatives.

11. Limitation of Liability

The total cumulative liability of Shipment Solutions Hub (LLC) for any claims and damages, whether arising from statute, contract, tort, or otherwise, shall not under any circumstances exceed the total fees paid by Customer to Shipment Solutions Hub (LLC) for Shipment Solutions Hub (LLC)’s services under the respective Order Confirmation.

EXCEPT AS OTHERWISE PROVIDED HEREIN, SHIPMENT SOLUTIONS HUB (LLC) MAKES NO WARRANTIES FOR ANY OF ITS SERVICES AND HEREBY DISCLAIMS ALL WARRANTIES OR REPRESENTATIONS, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF TITLE, NON- INFRINGEMENT, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR USE, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, USAGE OR TRADE PRACTICE.

UNDER NO CIRCUMSTANCES WILL SHIPMENT SOLUTIONS HUB (LLC) BE LIABLE OR RESPONSIBLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL (INCLUDING DAMAGES FROM LOSS OF BUSINESS, LOST PROFITS, LITIGATION, OR THE LIKE), SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN ANY WAY RELATING TO A SHIPMENT OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12. Arbitration

In the unlikely event Shipment Solutions Hub (LLC) is unable to resolve a Customer dispute, claim or controversy arising out of or relating to these TERMS, an Order, Shipment Solutions Hub (LLC)’s services, or any other Customer engagement with Shipment Solutions Hub (LLC) (“Dispute”) including Disputes that accrued before Customer accepted these TERMS, then Customer agrees to resolve all such Disputes through mandatory arbitration. The arbitration will be administered by the American Arbitration Association (“AAA”) under the AAA’s Consumer Arbitration Rules and the Supplementary Procedures for Consumer-Related Disputes.

13. Miscellaneous

These TERMS and the parties’ agreement hereunder shall be construed under Title 49, United States Code, and the laws of the State of Illinois.

Shipment Solutions Hub (LLC) shall be an independent contractor for Customer, and nothing herein contained shall be construed to be inconsistent with such relationship or status.

Except as expressly outlined in these TERMS, Customer may not assign any rights hereunder without Shipment Solutions Hub (LLC)’s prior written consent. These TERMS are binding on and inure to the benefit of the parties and their respective successors and assigns.

The invalidity or unenforceability of any provision of these TERMS shall not affect the validity or enforceability of any other provisions herein.

These TERMS supersede all prior written or oral representations and constitute the entire agreement between Customer and Shipment Solutions Hub (LLC) and may not be changed by anyone except for Shipment Solutions Hub (LLC). Customer warrants that Customer has read these TERMS in their entirety and by continuing with the transaction fully understands and agrees to them.

Customer waives any claims or defenses based in whole or in part on Customer not having read, not knowing, or not understanding these TERMS.